Frequently asked questions

How long does a typical repair take?

The repair time varies depending on the device and the issue. Common repairs, like screen replacements, usually take 1-2 days if parts are in stock. For repairs requiring parts to be ordered, it may take longer due to shipping times. Parts can take 2-3 weeks to arrive but sometimes less.

Do you repair all brands and models?

We repair a wide range of devices from various manufacturers, including smartphones, tablets, laptops, desktops, game consoles, and industrial equipment. If you’re unsure whether we can repair your specific device, feel free to contact us with the details.

What should I do before bringing my device in for repair?

We recommend backing up your data if possible. If your device is locked, please provide us with any necessary passwords or PINs to access the device for testing”, and if applicable, disable "Find My iPhone" or any similar device tracking features. If you need assistance with backups, we can help with that too.

How do I back up my device?

Backing up your device is essential to protect your data. You can back up your device using cloud services like iCloud, Google Drive, or OneDrive, or through a physical backup to an external hard drive or computer. Detailed instructions for backing up your specific device can be found in our Backing Up Your Device Guide.

What should I do if my device gets wet?

If your device gets wet, turn it off immediately and avoid charging it. Bring it to us for a professional assessment and repair as soon as possible.

Please do not put it in rice! If you have silica gel bags, put it with those instead.

What should I do if my device won’t charge properly?

If your phone is not charging, try using a different charging cable and adapter, and clean the charging port gently with a dry brush or compressed air. If the problem persists, there could be an issue with the battery, charging port, or internal components. Bring your device to us for a detailed diagnosis.

How do I know if my device needs a new battery?

Signs that your device may need a new battery include rapid battery drain, the device not holding a charge, unexpected shutdowns, or the battery swelling. If you notice any of these symptoms, bring your device in for a battery health check.

What is the best way to take care of my device’s battery?

Detailed instructions for taking care of your battery can be found in our Battery Care Guide.

Should I use genuine or aftermarket parts for my device repair?

At iRepair, we offer both genuine and high-quality aftermarket parts, and we’ll always notify you if there’s a choice between the two. Genuine parts typically come at a higher price, as they are directly from the manufacturer. Apple devices may still report genuine Apple parts as non-genuine due to software settings. For newer Samsung phones, only genuine screens are available, which include the phone’s chassis, contributing to the higher cost. All aftermarket parts we provide are of excellent quality, sourced from reputable suppliers, and offer a more budget-friendly option without compromising reliability.

Why is my device running slowly?

Devices can slow down due to a variety of reasons, including lack of storage, outdated software, or too many background applications running. Regular maintenance like clearing the cache, deleting unnecessary files, and updating software can help. For more severe issues, a professional tune-up might be needed.

How often should I update my device's software?

You should update your device’s software as soon as new updates are available. These updates often include security patches, performance improvements, and new features that can help keep your device running smoothly and securely.